Feb 27, 2020 Cannot send Calendar Invitations on behalf of Public folder in Outlook 2016/2019 for Mac. Outlook 2016/2019 for Mac does not support allowing subscribed Public Folder users to send on behalf of that Public Folder calendar. Users can send meeting invitations from their own Exchange account and can include that Public Folder as a recipient. In Outlook, click Help Check For Updates. If an update is found, download and install it. Restart Outlook. If the problem continues, click Help Contact Support. Environment: Mac, Outlook 2016 ( 15.39 171010 ), Mac OS High Sierra 10.13.1, Office 365. Connectivity: Wi-Fi on client side with inline proxy, Status of connection on most days would be described as stressed ( Line utilization is very high in our org. ) Location South Africa. Also, learning methods to fix Outlook for Mac errors prevent from spending money on Mac Recovery Software. Here are the methods by which OLM files can be repaired and recovered easily. Check out the causes and how to resolve them.
Alphy Thomas | Modified: 2020-05-07T12:49:05+00:00 | Outlook, Tips|
“Help! I am using Mac Outlook 2016 and an outgoing message is stuck in its Outbox. After that, I am unable to send any other email message even, I am not receiving new emails. This is something I have never seen before and suspect might be unique for the Mac Outlook. Regardless, I have checked the most widely recognized reason, that the email is so large due to attachment and graphics. However, this is not the case here and it is not displaying the yellow exclamation mark or any error message. Is there any place in Mac Outlook where it may hold the error information about outlook 2016 for mac not sending or receiving emails?”
Third-party email applications, like Microsoft Outlook, use either IMAP/ POP3 and SMTP protocols to send and receive email messages. It requires so many things to align perfectly in order to work properly with an email account. There may several factors that can interrupt the normal working procedure of Outlook for Mac. In that case, users face a common issue i.e., Outlook for Mac not sending or receiving emails and ask for the solution to resolve it just like above-mentioned user-query. Well, before trying to fix the issue, one needs to identify the cause. Thus, in this technical paper, we have compiled some most probable causes of Outlook for Mac not sending or receiving emails issue along with the troubleshooting techniques. So, let us begin now to find solution to fix Outlook 2016 Mac not sending emails .
Instant Tips to Troubleshoot Outlook for Mac not Sending or Receiving Emails
There are top 6 reasons due to Mac Outlook 2016, 2011 not sending or receiving emails. We will discuss this issue sequently with their ultimate resolution.
#1. Outlook for Mac is in Offline Mode Resolution
If Outlook for Mac is offline then, you cannot send or receive email messages. Hence, make sure Outlook is online.
- Click on Outlook tab and verify that Work Offline option is unchecked
#2. Items from the Exchange Account Saved in Outlook cache.
If the cache gets corrupted then, it may occur synchronization issues with Exchange server. This issue generally occurs in Mac Outlook which interrupts the smooth working. Removing cache may help you to troubleshoot Outlook for Mac not sending or receiving emails.
Resolution: Empty Outlook cache so that Outlook for Mac can download all data items from the Microsoft Exchange account once again. Below are the steps for same:
Important: Below guidelines will delete all the information that is not synchronized with Exchange server, including the contacts’ mail certificate. Removing cache replace the contents of a folder with the latest data items from MS Exchange server. Thus, before deleting the cache, make sure that your Mac Outlook data is backed up.
- Verify that your PC is connected to Exchange Server
- Next, in the navigation pane, press the CTRL button and hit a right-click on Exchange folder from which you want to remove the cache, and click on Properties
- Now, from the General tab, hit Empty Cache button
- After emptying the cache, Mac Outlook will automatically start downloading the data items from the Exchange server
Also Read:How to Troubleshoot Out For Mac Not Downloading Attachments?
#3. Outlook is Not Linked With Server Running Exchange Server
Resolution: To check the Microsoft Exchange server connection, follow below-mentioned steps:
- In your Mac Outlook application, click on Tools tab and select Accounts to fix Outlook for Mac not sending or receiving messages
- Navigate to Exchange account that is situated in the left-side of pane. In case, if there is an issue with the connection then, the indicator icon will become orange in color
- If you are connected to the account successfully before then, just try to connect with it from any other
- Exchange application like Outlook on the web. Also, one can check the Exchange Server via connecting the Exchange Server administrator
Also Read:How to Troubleshoot Mac Outlook not Syncing With Exchange Server?
![Outlook sync error messages Outlook sync error messages](/uploads/1/2/6/3/126395421/658332179.png)
#4. POP and IMAP Accounts Requires Authentication
POP and IMAP accounts are utilizing the outgoing mail (SMTP) server, which requires authentication.
Resolution: Few email services require the authentication for SMTP server. If you are sure that all your account settings are accurate and still you cannot send emails then, try to turn on the SMTP authentication.
- Go to the Tools tab and click on Accounts
- Now, in the left pane of Accounts wizard, choose the account
- In the Outgoing Server section, click on More Options
- Next, in the pop-up menu, choose the type of authentication and enter the credentials
Also Read:How to Archive Emails in Mac Outlook 2016, 2011?
#5. The ISP or Network Firewall Blocks Connections to SMTP Server
Resolution: Check that if your ISP/ network admin can give an optional SMTP server to use for the POP or IMAP account.
- In case, if you already have the address of an alternate SMTP server then, enter it in the account
- Click on the Tools tab and select Accounts
- Now, in the left-side of Accounts wizard, choose the account
- In Outgoing Server box, enter server name or address
Important: If you are using a laptop in different locations then, the SMTP server that you are using in one location may not work in the other locations. Every Internet connection you use might have a firewall with its personal restrictions.
#6: Account Settings or Credentials are Incorrect
Resolution: Make sure that the username, password, and all other settings are accurate in the account preferences section. Follow below mentioned steps to quickly fix Outlook for Mac not sending or receiving emails.
- Click on the Tools tab and select Accounts option
- In left pane of Accounts box, select the account
- Eventually, verify that you have entered the right username, password, and email address
- If still, your account does not work properly then, contact your email service provider for more details about
- how to configure the account in Mac Outlook application. It is also possible that your account may need some special settings like SSL (Secure Socket Layer) for connecting or you have been override the default port.
Also Read:How to Rebuild Mac Outlook 2016 Database?
Mac For Outlook 2016 Sync Error Free
Conclusion
If your Outlook for Mac not sending or receiving emails then, some solutions have been discussed in this article to resolve this issue. Well, most of the email difficulties users came across becomes related to the wrong or expired password, incorrect connection settings or due to a misbehaving email application. If no solution works for you then, try to remove your email account from the local machine completely. After that, re-add it and if you are using the Exchange or IMAP account, you will not lose your emails after doing that.
Frequently Asked Questions
Why am I unable to send emails in Outlook for Mac?It is because there might be a communication problem between Mac Outlook and outgoing mail server. This is the reason your emails get stuck in Outbox and Outlook is not able to connect with the mail server to send it.
I can receive email but not able to send any message, Why?The most likely possible reason behind this is incorrect SMTP authentication setting. The server will reject the email with a relay denied. And, this generally means that your SMTP authentication is disabled. So, to deal with this issue it is advised to turn on SMTP authentication.
How to fix Outlook for Mac is 1. Make sure that Mac Outlook is online
2. Deleting cache might be helpful
3. Check MS Exchange Server and Outlook Connection
4. Turn on SMTP Authentication
How to delete cache items from Exchange Server folder?2. Deleting cache might be helpful
3. Check MS Exchange Server and Outlook Connection
4. Turn on SMTP Authentication
1. First of all, make sure that your PC is connected to MS Exchange Server
2. After that, press CTRL button in the navigation pane and right-click on the Exchange folder from where you want to delete cache files
3. Then, click on the Properties
4. Now, click on the Empty cache button from the General tab
5. After followingabove steps , Mac Outlook will automatically begin downloading the data items from the Exchange server
2. After that, press CTRL button in the navigation pane and right-click on the Exchange folder from where you want to delete cache files
3. Then, click on the Properties
4. Now, click on the Empty cache button from the General tab
5. After following
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Most of the Mac users complain about error messages in Outlook for Mac. The reason for error depends on the utilities in application, settings and network. If the Outlook for Mac is not synchronized with the server then the user gets error messages. These errors can be removed manually by following some easy techniques that help in quick revival of files and resolve Outlook for Mac synchronization issue. There is also an automated method available to fix the Outlook for Mac errors by using OLM Repair Tool.
However, It is advised to be prepared with manual methods as one can easily fix the problem at an instant time. Also, learning methods to fix Outlook for Mac errors prevent from spending money on Mac Recovery Software. Here are the methods by which OLM files can be repaired and recovered easily. Check out the causes and how to resolve them.
Causes of Outlook for Mac Error
- Error message: Cannot Find [Path name]OLM.DLL. This message is encountered when the file is moved or deleted.
- Error Message: Application failed to start as OLM.DLL is not found
- Outlook Error Code 17199
Each error code also shows a detailed message which makes it easy to solve the problem
- Not able to locate the file
- Action cannot be processed
- Access denied- can’t access email messages in Outlook
Here are the methods which help in resolving general error methods
Mac For Outlook 2016 Sync Error File
Update Outlook for Mac
The first and the foremost step to resolve any problem is to check for updates. If the application is not updated then it becomes incompatible with other utilities which result in an error. To update Outlook for Mac follow the below-given steps
- Open Outlook and then go to settings
- Check if there is any update available
- If yes, then download the update and install them
- Restart Outlook and the problem will be resolved.
This method will work out best if a user is facing ‘Outlook Opens and then Closes Automatically’ error.
Resolving ‘Outlook for Mac Synchronization Problem’
When the server and application cannot synchronize with each other then, the files will not be available in the application and it will halt the usage of Outlook for Mac. To, resolve this synchronize the OLM with the server or reset it.
- Start the Outlook for Mac application (if it is possible to open)
- Go to Menu, then select preferences and click on Sync Services
- Uncheck all boxes and Restart Outlook in Mac
- Reset the sync preferences to Fix Outlook synchronization problem
Use Microsoft Database Utility
The database utility is an application which gets installed when the Outlook for Mac is installed in the system. This tool can fix minor errors and repair OLM files easily.
- Go to drive where Outlook for Mac is installed
- Browse the location as Applications/ Microsoft Office 2011/ Office and then locate Microsoft Database Utility
- Launch the tool and select the option to scan
- Microsoft Database Utility will scan and repair the minor bugs/ corrupt OLM files
- Restart Outlook to see the problem is resolved
Clear Cache in Outlook for Mac
When synchronization between server and Outlook for Mac is interrupted due to network connection, power failure and other reason, the cache has incomplete files which result in an error. So, clear the cache to resolve the error
- Close the Outlook and other applications using it
- Go to Applications, Utilities and then Open Activity Monitor
- Type Sync to and quit all the actions and processes. After that close the Activity Monitor
- Browse to Home/ Library/ Application Support and launch Open SyncServices
- Delete files and move to trash, then restart the application and turn on Sync Services.
- The cache will be cleared and Outlook will start with fresh settings
By the above methods, you can fix the Outlook for Mac error messages and resolve synchronization problems.